FAQS

Please note: This information is provided as a guideline and may vary from Country to country. Always read the terms and conditio

What is a holiday rental apartment?

A holiday rental apartment is intended to be let out for short stays and as holiday accommodation. The apartments are fully furnished with everything you’d need from beds, appliances to teaspoons. You would only need to bring your clothes.

Usually everything is included in your daily/weekly/monthly lease fee. A breakage deposit would be required to cover any possible damage during your stay at the property. This is refunded after an inspection when you leave the apartment.

What’s the difference between a holiday apartment and a hotel?

When you rent a holiday apartment, you’re renting a fully furnished home away from home. They have full on bathrooms, living areas and kitchens, which are fully equipped with everything you need. You have space, which is great if you want privacy or if you have a large family.

When you rent out a hotel room, you’re only renting a room. The hotel may provide communal lounge or pool areas depending on where you stay. Hotels often have particular meal times, which need to be respected, and you cannot cook in your own room.

What apartments/villas are on offer?

Depending on the area you’re looking at renting in and your price range we’re sure to have something perfect for you. Have a look at our website for some fantastic properties.

The availability is listed on each property but always check with the reservationist. If you’re having difficulty finding the perfect rental for your holiday they can assist in finding something that’s suitable for your number of guests and budget.

Are pets allowed in the apartment or villa?

This varies between each holiday rental property and depends entirely on the owner. This should always be discussed with the agent during the booking process.

Are parties allowed in the villa or apartment?

The holiday accommodation, while in ideal locations, with stunning views and being close to the beach is situated in residential areas.

Guests are expected to keep noise to a minimum after during the week and on weekends. Excessive noise can result in fines being levied against the guest by the apartment or villa’s corporate body.

Will the apartment or villa be shared with other guests?

When you rent one of the accommodation rentals, you will rent out the entire villa or apartment. The only people who will have access to the premises will be you and your family.

Some apartment complexes or estates on which our villas are situated do have shared facilities such as laundry, pool, gym or tennis courts. These will be shared unless stated otherwise.

Can more guests stay in the apartment or villa than specified on the booking form?

Villas and apartments only sleep a certain number of people so we don’t recommend this. If the number of guests you need accommodation for has changed, we’d be happy to try and find suitable alternative accommodation for you.

When is check in time?

Check in times vary. We require guests to notify agents prior when they wish to check in as the apartment or villa may have a guest who is only checking out that morning.

When is check out time?

Check out time varies. If you need to check out later, guests are to notify the agent beforehand. Additional charges will be levied against the guest for any late checkouts.

What is the minimum stay?

Minimum bookings vary, over the Christmas/ New Year period, peak and off peak seasons.

How is payment accepted?

Agents accept payment by credit card, bank transfer or cash. All card transaction are converted to your local currency by the card issuer at their prevailing rate.

Are meals/beverages included?

With self-catering unless stated otherwise, guests are expected to provide their own ingredients for cooking. In some cases accommodation is located close to shops and restaurants.

Guests can have fast food delivered at their own expense from a variety of establishments. Some establishments do not accept card payments for deliveries.

Who should be called if there’s a problem?

When guests check in, they are provided with a list of emergency contacts in case of fire, medical or safety emergency.

If there’s a problem with the accommodation please contact the agent who will do the necessary to have the problem resolved as quickly as possible with as little impact as possible on your vacation.

Would I have to clean the apartment or villa when I leave?

A thorough cleaning of the accommodation is arranged before and after guest arrival if the apartment is uninhabited for more than a number of certain days. Guests are however expected to leave the apartment or villa in a decent condition.

When will the deposit be returned?

After the guest has left, the accommodation will be thoroughly checked out for damages and missing items. Should there be none the breakage deposit is returned. Please read the terms and conditions when booking your holiday accommodation as this may vary.

Please note: This information is provided as a guideline and may vary from country to country. Always read the terms and conditions before you commit yourself.